Please allow 5-7 working days for delivery to most capital cities. Please allow more time to regional areas. Note: Item will not be despatched until payment has been received in full.
We only use couriers to freight our products. Someone must be home to sign for the delivery. If in the event that the courier arrives and there is nobody at home they will leave a "Call in Card" in your letter box. You will then need to contact the courier and arrange another delivery time.
Important Notice:
The obligation to the purchaser under this policy is limited to the replacement of the item at our discretion when the product is returned to the place of purchase, all transport and labour costs in relation to the replacement of the item will be the responsibility of the purchaser.
Any claim made in relation to this warranty is solely limited to the cost of replacement of the product. No acceptance of other liability for incidental or consequential damage is covered. This warranty becomes VOID if the product was not INSTALLED BY A QUALIFIED LICENSED ELECTRICIAN or has been tampered with, damaged, repaired by a non qualified electrician or becomes faulty in any way through improper use. Normal wear and tear, accident, abuse, or failure to use the product in accordance with normal operation of the product is NOT covered by this warranty.
Warranty Conditions:
This warranty is limited to the product being REPLACED ONLY and does not include labour costs, freight or reinstallation costs. The product warranty is limited to defects in workmanship only and does not apply to loss or damage caused by abnormal use. The warranty will not cover the entry of foreign matter or influences to the product including but not limited to liquid, moisture, dirt, dust, or electrical fluctuations. Power supply faults or influences resulting in damage to this product are not covered under this warranty. You will need to attach a copy of the Product Invoice and the Electrician's receipt of installation for your warranty to be valid.
Return Policy:
We do not accept exchanges or refunds for change of mind.
Defective Products:
Products found to be defective upon arrival or installation is subject to the warranty conditions. Upon arrival of the product in its original packaging back to Fantastic Lighting Shop, it will be tested by our technicians. If the product is deemed to be faulty, Fantastic Lighting Shop will replace the items free of charge and ship the product back to the customer. If the item is not deemed to be faulty, it will then be shipped back at the purchaser's expense.
