Returns Policy, Order Cancellations & Warranties
10.1.Individual product warranties are detailed in each product description, and apply from the date of purchase.
10.2. Advertised warranty periods, relate to domestic installations, unless the product was selected from our commercial range of products. In this case, the advertised warranty period shall apply.
10.3. Warranty on Globes other than LED is Nil, unless found to be DOA (Dead On Arrival).
10.4. LED Globes that are faulty carry a replacement warranty. A replacement warranty is a one for one warranty. It is the customer’s responsibility to return faulty items to us, along with a prepaid Australia Post satchel for its return to you. We are not liable for any freight costs involved in returning warranty items to you. You may contact the manufacturer of the globes for warranty replacements.
10.5.Ceiling Fan warranties are covered by their respective brands. If you have an issue with a ceiling fan, call the manufacturer and they will handle the warranty claim from there. Do not send or return the ceiling fan to the store.
10.6. All warranties are void, if they are NOT installed by a licensed electrician. In Australia it is Illegal to perform electrical work without the appropriate electrical licenses.
10.7. Any items returned for warranty, must be accompanied by:
* A Returns Authority Email supplied by Eurolight
* Original proof of purchase
* A copy of the electrical certificate issued for the installation of these items by a licensed electrician.
10.8. It is the customer’s responsibility to organise the return of items to us. This means packaging it appropriately and paying for the freight costs.
10.9. All care is taken in the packaging and postage of your purchase and we will deal with any breakages or faulty fittings ASAP. In addition this does not constitute a refund, only a replacement.
10.10. Postage fees are non refundable.
10.11. For any items that are either “Damaged in Transit” or “Dead on Arrival” you must contact us within 24 hours of remittance. These items will be replaced as soon as we have all relevant documentation.
10.12. Physical damage, abuse, misuse, unauthorised repair or tampering with a product may prevent a product from being accepted as a fault under warranty.
10.13. Items selected for purchase in error: It is the buyers responsibility to notify us of cancellation within 24 hours of placing the order.
10.14. Change of mind or Order Cancellation after reception of order: It is the buyer’s responsibility to notify us of cancellation within 24 hours of receiving the order. If items are to be returned, it is recommend that you return the items via an insured mail service for your protection at your own cost. Any refund for an order that is cancelled or for any items that are returned shall be calculated at less 20% re-stocking, processing and handling fee, and a store voucher will be issued for the balance of the order.
10.15. If a registered service is not used, and/or we do not receive the returned item, we will assume no responsibility for the loss.
10.16. It may take up to 14 days to process your return after we receive your item.
10.17. We reserve the right to charge you to collect the goods and to charge you for any damage that may have occurred whilst the goods have been in your possession.
10.18. Once the returned item is tested: If the item is found to be not faulty, a reissue fee of 20% of the item price plus postage will be payable by the customer before we re-dispatch the items.
10.19. Where the goods are listed as “Sale/Clearance”, these items cannot be returned nor a credit or exchange issued.
10.20. If you have ordered an item that requires assembly or customisation (this will be noted as special delivery conditions apply), these orders cannot be cancelled, returned nor refunded.